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Director of Technical Services
A company is looking for a Director of Technical Services to lead a team of Solution Architects in delivering Advisory and Managed Services while ensuring customer success and retention. Key Responsibilities Develop and execute a Technical Services strategy to enhance customer satisfaction and retention Lead and mentor a team of Solution Architects, promoting technical excellence and continuous improvement Drive the development of Advisory and Managed Services programs, ensuring high-value technical consulting for customers Required Qualifications 5-7 years of experience in Technical Services, Solutions Architecture, or Customer Success in a SaaS or DevOps environment 3+ years of leadership experience managing technical teams Strong technical expertise in software testing, automation frameworks, and cloud platforms Proven track record in driving customer adoption and reducing churn Ability to translate technical concepts into business value for diverse customers
A company is looking for a Director of Technical Services to lead a team of Solution Architects in delivering Advisory and Managed Services while ensuring customer success and retention.
Key Responsibilities
Develop and execute a Technical Services strategy to enhance customer satisfaction and retention
Lead and mentor a team of Solution Architects, promoting technical excellence and continuous improvement
Drive the development of Advisory and Managed Services programs, ensuring high-value technical consulting for customers
Required Qualifications
5-7 years of experience in Technical Services, Solutions Architecture, or Customer Success in a SaaS or DevOps environment
3+ years of leadership experience managing technical teams
Strong technical expertise in software testing, automation frameworks, and cloud platforms
Proven track record in driving customer adoption and reducing churn
Ability to translate technical concepts into business value for diverse customers