E-Commerce Customer Service Associate

A company is looking for an E-Commerce Customer Service Associate. Key Responsibilities Provide exceptional and personalized service to customers via email, social media, and live chat within a 24-hour SLA window Navigate multiple order management systems and assist with order status and product details Offer styling and jewelry care advice while cultivating a warm and inviting customer service culture Required Qualifications 1+ year of experience in E-commerce Customer Service Positive attitude with a team-oriented mentality Ability to work in a fast-paced environment with flexibility Computer savvy Experience with jewelry or luxury brands is a plus

Feb 28, 2025 - 18:58
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E-Commerce Customer Service Associate
A company is looking for an E-Commerce Customer Service Associate. Key Responsibilities Provide exceptional and personalized service to customers via email, social media, and live chat within a 24-hour SLA window Navigate multiple order management systems and assist with order status and product details Offer styling and jewelry care advice while cultivating a warm and inviting customer service culture Required Qualifications 1+ year of experience in E-commerce Customer Service Positive attitude with a team-oriented mentality Ability to work in a fast-paced environment with flexibility Computer savvy Experience with jewelry or luxury brands is a plus