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Engineering Technical Support Specialist
A company is looking for an Engineering Technical Support Specialist. Key Responsibilities Monitor and manage issue and request queues, ensuring adherence to documented SLAs Analyze and improve request management processes, collaborating with the Engineering Support Lead Identify opportunities for automation and self-service development to enhance productivity Required Qualifications, Training, and Education Software engineering experience preferred Ability to manage multiple priorities effectively Experience working independently and collaboratively within a team Familiarity with complex instructive documentation Empathy for users and a commitment to improving their experience
A company is looking for an Engineering Technical Support Specialist.
Key Responsibilities
Monitor and manage issue and request queues, ensuring adherence to documented SLAs
Analyze and improve request management processes, collaborating with the Engineering Support Lead
Identify opportunities for automation and self-service development to enhance productivity
Required Qualifications, Training, and Education
Software engineering experience preferred
Ability to manage multiple priorities effectively
Experience working independently and collaboratively within a team
Familiarity with complex instructive documentation
Empathy for users and a commitment to improving their experience