Escalation Manager
A company is looking for an Escalation Manager - Major Incident Manager. Key Responsibilities Own and support critical customer management to de-escalate situations by tracking top issues and action plans Communicate and collaborate with internal stakeholders and customers regarding action plans and resolutions Support continuous improvement for related processes and lead projects to leverage findings at customer sites Required Qualifications 4+ years of professional experience in Development, Product Management, Consulting, or a related field Proven track record in managing client/customer engagements Very good technical understanding of service-oriented offerings and architectural layers Experience working in an international/global virtual matrix organization Good technical understanding of IaaS offerings and experience with SAP HANA Enterprise Cloud or SAP cloud products is beneficial
A company is looking for an Escalation Manager - Major Incident Manager.
Key Responsibilities
Own and support critical customer management to de-escalate situations by tracking top issues and action plans
Communicate and collaborate with internal stakeholders and customers regarding action plans and resolutions
Support continuous improvement for related processes and lead projects to leverage findings at customer sites
Required Qualifications
4+ years of professional experience in Development, Product Management, Consulting, or a related field
Proven track record in managing client/customer engagements
Very good technical understanding of service-oriented offerings and architectural layers
Experience working in an international/global virtual matrix organization
Good technical understanding of IaaS offerings and experience with SAP HANA Enterprise Cloud or SAP cloud products is beneficial
