Federal Services Management Specialist

A company is looking for a Services Management Specialist Staff. Key Responsibilities Focus on customer success and manage all customer escalations as the main point of contact for post-sales activities Lead regular customer review meetings and conduct Service Business Reviews (SBRs) Track product lifecycle management, asset inventory, and oversee customer escalation management Required Qualifications US Citizenship required 6+ years of experience supporting large global Federal or multi-national IP-based customers BA/BS degree in a related area or equivalent project management experience desirable General technical understanding of network operation management best practices and terminology Position based in Herndon, VA, with consideration for remote locations

Mar 17, 2025 - 15:23

A company is looking for a Services Management Specialist Staff. Key Responsibilities Focus on customer success and manage all customer escalations as the main point of contact for post-sales activities Lead regular customer review meetings and conduct Service Business Reviews (SBRs) Track product lifecycle management, asset inventory, and oversee customer escalation management Required Qualifications US Citizenship required 6+ years of experience supporting large global Federal or multi-national IP-based customers BA/BS degree in a related area or equivalent project management experience desirable General technical understanding of network operation management best practices and terminology Position based in Herndon, VA, with consideration for remote locations