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Fraud Call Center Agent
A company is looking for a Process Associate - Fraud Call Center Agent. Key Responsibilities Answer incoming calls from cardholders and financial institutions regarding fraud claims Determine the reason for calls related to merchant fraud and dispute issues Handle customer escalations and assist with special projects as assigned Required Qualifications High school diploma or equivalent education/experience At least one year of call center customer service experience Ability to work in a fast-paced inbound call environment PC knowledge and proficiency in MS Office applications Reliable with a solid attendance record and performance reviews
A company is looking for a Process Associate - Fraud Call Center Agent.
Key Responsibilities
Answer incoming calls from cardholders and financial institutions regarding fraud claims
Determine the reason for calls related to merchant fraud and dispute issues
Handle customer escalations and assist with special projects as assigned
Required Qualifications
High school diploma or equivalent education/experience
At least one year of call center customer service experience
Ability to work in a fast-paced inbound call environment
PC knowledge and proficiency in MS Office applications
Reliable with a solid attendance record and performance reviews
