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Genesys Cloud Solutions Engineer
A company is looking for a Genesys Cloud Solutions Engineer. Key Responsibilities Design, stage, configure, implement, and support IVR/ACD scripts Serve as a resident expert for Genesys CloudCX capabilities, documenting requirements and designing artifacts for implementation Provide day-to-day support, perform complex IVR system troubleshooting, and assist with customer acceptance testing activities Required Qualifications Comprehensive telephony background with understanding of WebRTC, SIP, VoIP, and QoS 5+ years of hands-on experience in large, multi-site contact center environments Experience administrating and supporting PureCloud (Genesys Cloud) Proven ability in developing architect flows, scripts, and IVR/ACD attendant scripts Strong architecture and systems planning skills with knowledge of omni-channel technologies
A company is looking for a Genesys Cloud Solutions Engineer.
Key Responsibilities
Design, stage, configure, implement, and support IVR/ACD scripts
Serve as a resident expert for Genesys CloudCX capabilities, documenting requirements and designing artifacts for implementation
Provide day-to-day support, perform complex IVR system troubleshooting, and assist with customer acceptance testing activities
Required Qualifications
Comprehensive telephony background with understanding of WebRTC, SIP, VoIP, and QoS
5+ years of hands-on experience in large, multi-site contact center environments
Experience administrating and supporting PureCloud (Genesys Cloud)
Proven ability in developing architect flows, scripts, and IVR/ACD attendant scripts
Strong architecture and systems planning skills with knowledge of omni-channel technologies
