Global Deployment Support Director

A company is looking for a Director, Global Deployment Support - CEC Loyalty. Key Responsibilities Serve as the primary BTO Deployment contact for CEC and Loyalty partners, developing tailored solutions for business needs Partner with CEC and Loyalty teams to identify proactive monitoring opportunities and metrics to prevent issues Support the execution of the Deployment support model and transition plan to ensure seamless support experiences Required Qualifications Undergraduate degree or equivalent combination of work experience, education, and certifications 5+ years of IT leadership experience in IT Service Support or related fields Proven leadership experience with global end-user service support Experience in process design, integration, and automation techniques Strong understanding of ServiceNow and O365 products, particularly Excel and Power BI

Mar 22, 2025 - 13:45

A company is looking for a Director, Global Deployment Support - CEC Loyalty. Key Responsibilities Serve as the primary BTO Deployment contact for CEC and Loyalty partners, developing tailored solutions for business needs Partner with CEC and Loyalty teams to identify proactive monitoring opportunities and metrics to prevent issues Support the execution of the Deployment support model and transition plan to ensure seamless support experiences Required Qualifications Undergraduate degree or equivalent combination of work experience, education, and certifications 5+ years of IT leadership experience in IT Service Support or related fields Proven leadership experience with global end-user service support Experience in process design, integration, and automation techniques Strong understanding of ServiceNow and O365 products, particularly Excel and Power BI