Global Support Team Leader
A company is looking for a Global Support Team Leader to oversee post-production services and customer support globally. Key Responsibilities Lead a 24/7 global support team, ensuring adherence to SLAs and effective customer assistance Act as the escalation point for stakeholders, managing communication and issue resolution Collaborate with cross-functional teams to prioritize issues, manage case backlogs, and enhance customer experience Qualifications Bachelor's degree in a science or technology field 5-8 years of experience leading B2B support teams with multi-tiered support models Hands-on experience with Salesforce Service Cloud and modern support automation tools Proven experience in implementing self-service and knowledge-centered support models Experience managing offshore global teams, particularly for North American customers
A company is looking for a Global Support Team Leader to oversee post-production services and customer support globally.
Key Responsibilities
Lead a 24/7 global support team, ensuring adherence to SLAs and effective customer assistance
Act as the escalation point for stakeholders, managing communication and issue resolution
Collaborate with cross-functional teams to prioritize issues, manage case backlogs, and enhance customer experience
Qualifications
Bachelor's degree in a science or technology field
5-8 years of experience leading B2B support teams with multi-tiered support models
Hands-on experience with Salesforce Service Cloud and modern support automation tools
Proven experience in implementing self-service and knowledge-centered support models
Experience managing offshore global teams, particularly for North American customers
