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Head of Customer Experience
A company is looking for a Head of Customer Experience (CX) Acceleration. Key Responsibilities Partner with commercial and technology leaders to align business and technology strategies for Experience Management (XM) Develop a strategic roadmap for XM capability expansion, including data ingestion and geographical growth Lead a team to execute improvement projects for customer experiences and manage funding proposals for program actions Required Qualifications Bachelor's degree or higher 8-10 years of experience in leading strategic initiatives 5+ years of experience in transformational execution management Proven experience in broad Customer Experience strategies Knowledge of emerging trends in technology and customer experience
A company is looking for a Head of Customer Experience (CX) Acceleration.
Key Responsibilities
Partner with commercial and technology leaders to align business and technology strategies for Experience Management (XM)
Develop a strategic roadmap for XM capability expansion, including data ingestion and geographical growth
Lead a team to execute improvement projects for customer experiences and manage funding proposals for program actions
Required Qualifications
Bachelor's degree or higher
8-10 years of experience in leading strategic initiatives
5+ years of experience in transformational execution management
Proven experience in broad Customer Experience strategies
Knowledge of emerging trends in technology and customer experience