Head of Customer Success
A company is looking for a Head of Customer Success. Key Responsibilities Lead and mentor a team of Client Partners, fostering a customer-centric culture Develop and execute a comprehensive customer success strategy to drive product adoption and client retention Oversee senior-level client relationships and ensure clients achieve their operational and financial goals Required Qualifications 8+ years in Customer Success or related leadership role, preferably in SaaS or HealthTech Bachelor's degree in Business Administration, Healthcare Administration, or related field Proven ability to lead customer-facing teams and implement successful customer success strategies Familiarity with the US healthcare ecosystem and its business drivers Exceptional leadership capabilities and a strategic, data-driven mindset
A company is looking for a Head of Customer Success.
Key Responsibilities
Lead and mentor a team of Client Partners, fostering a customer-centric culture
Develop and execute a comprehensive customer success strategy to drive product adoption and client retention
Oversee senior-level client relationships and ensure clients achieve their operational and financial goals
Required Qualifications
8+ years in Customer Success or related leadership role, preferably in SaaS or HealthTech
Bachelor's degree in Business Administration, Healthcare Administration, or related field
Proven ability to lead customer-facing teams and implement successful customer success strategies
Familiarity with the US healthcare ecosystem and its business drivers
Exceptional leadership capabilities and a strategic, data-driven mindset
