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Head of Customer Support
A company is looking for a Head of Customer Support and Maintenance to lead and optimize post-sale support operations. Key Responsibilities Oversee and build out the Product Support and Maintenance teams Implement cross-functional processes to support customer maintenance Drive resource allocation, ticket triage, and resolution across the team Required Qualifications 10+ years of experience managing customer support or related teams Deep expertise in process-oriented approaches to improve workflows Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk) Familiarity with EMR systems and/or healthcare technology is desirable Strong leadership skills capable of guiding diverse teams
A company is looking for a Head of Customer Support and Maintenance to lead and optimize post-sale support operations.
Key Responsibilities
Oversee and build out the Product Support and Maintenance teams
Implement cross-functional processes to support customer maintenance
Drive resource allocation, ticket triage, and resolution across the team
Required Qualifications
10+ years of experience managing customer support or related teams
Deep expertise in process-oriented approaches to improve workflows
Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk)
Familiarity with EMR systems and/or healthcare technology is desirable
Strong leadership skills capable of guiding diverse teams