Head of Customer Support Engineering
A company is looking for a Head of Customer Support Engineering. Key Responsibilities Design, implement, and manage AI-driven support workflows to handle user requests efficiently Provide technical support by resolving complex user issues related to APIs, scrapers, and data pipelines Create scalable triage systems and documentation for users and AI agents Required Qualifications 2-5+ years of professional software development experience Experience as a founder or early employee in a startup environment Strong interest in AI tools and automation for improving efficiency Ability to communicate technical concepts clearly to users Self-starter with a hands-on approach to building systems in an ambiguous environment
A company is looking for a Head of Customer Support Engineering.
Key Responsibilities
Design, implement, and manage AI-driven support workflows to handle user requests efficiently
Provide technical support by resolving complex user issues related to APIs, scrapers, and data pipelines
Create scalable triage systems and documentation for users and AI agents
Required Qualifications
2-5+ years of professional software development experience
Experience as a founder or early employee in a startup environment
Strong interest in AI tools and automation for improving efficiency
Ability to communicate technical concepts clearly to users
Self-starter with a hands-on approach to building systems in an ambiguous environment
