L2 Customer Support Specialist

A company is looking for a Middle L2 Customer Support Specialist. Key Responsibilities Ensuring a high level of customer service Resolving complex issues related to trading systems and platforms Developing and implementing improvements to optimize clients' trading processes Required Qualifications At least Upper Intermediate+ English level Understanding of sportsbook environments and betting logic Experience in a support or operational capacity (preferably Level 2) Ability to manage, escalate, and resolve incidents efficiently Competence in analyzing data and settlements

Apr 24, 2025 - 16:56
 0
L2 Customer Support Specialist
A company is looking for a Middle L2 Customer Support Specialist. Key Responsibilities Ensuring a high level of customer service Resolving complex issues related to trading systems and platforms Developing and implementing improvements to optimize clients' trading processes Required Qualifications At least Upper Intermediate+ English level Understanding of sportsbook environments and betting logic Experience in a support or operational capacity (preferably Level 2) Ability to manage, escalate, and resolve incidents efficiently Competence in analyzing data and settlements