Founding Support Engineer
A company is looking for a Founding Engineer (Support) to build an AI-driven support function. Key Responsibilities Design, implement, and manage AI-driven support workflows to handle support volume efficiently Directly resolve complex user issues related to APIs, scrapers, and data pipelines Create scalable triage systems and documentation for users and AI agents Required Qualifications Minimum of 4 years of professional software development experience Strong foundation in engineering and debugging production issues Experience with AI tools and a focus on automation Ability to explain technical concepts clearly Self-starter with experience in building processes in ambiguous environments
A company is looking for a Founding Engineer (Support) to build an AI-driven support function.
Key Responsibilities
Design, implement, and manage AI-driven support workflows to handle support volume efficiently
Directly resolve complex user issues related to APIs, scrapers, and data pipelines
Create scalable triage systems and documentation for users and AI agents
Required Qualifications
Minimum of 4 years of professional software development experience
Strong foundation in engineering and debugging production issues
Experience with AI tools and a focus on automation
Ability to explain technical concepts clearly
Self-starter with experience in building processes in ambiguous environments
