Healthcare Operations Supervisor
A company is looking for a Supervisor-Operations to manage and develop customer service representatives in a healthcare contact center. Key Responsibilities Coach and develop team members to meet account-specific and organizational performance indicators Monitor employee performance and manage coaching, recognition, and performance reviews Handle escalated customer issues and promote teamwork and compliance with company policies Required Qualifications High School Diploma or equivalent required; Associate's or Bachelor's degree preferred 1+ years of experience in customer service or call center, including 12 months in a supervisory role Experience in the healthcare industry is preferred Proficiency with relevant technology and performance management tools Ability to drive team efficiency and continuous improvement initiatives
A company is looking for a Supervisor-Operations to manage and develop customer service representatives in a healthcare contact center.
Key Responsibilities
Coach and develop team members to meet account-specific and organizational performance indicators
Monitor employee performance and manage coaching, recognition, and performance reviews
Handle escalated customer issues and promote teamwork and compliance with company policies
Required Qualifications
High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
1+ years of experience in customer service or call center, including 12 months in a supervisory role
Experience in the healthcare industry is preferred
Proficiency with relevant technology and performance management tools
Ability to drive team efficiency and continuous improvement initiatives
