![Building A Digital PR Strategy: 10 Essential Steps for Beginners [With Examples]](https://buzzsumo.com/wp-content/uploads/2023/09/Building-A-Digital-PR-Strategy-10-Essential-Steps-for-Beginners-With-Examples-bblog-masthead.jpg)
![How 6 Leading Brands Use Content To Win Audiences [E-Book]](https://contentmarketinginstitute.com/wp-content/uploads/2025/03/content-marketing-examples-600x330.png?#)
![How to Use GA4 to Track Social Media Traffic: 6 Questions, Answers and Insights [VIDEO]](https://www.orbitmedia.com/wp-content/uploads/2023/06/ab-testing.png)
Help Desk Agent I
A company is looking for a Help Desk Agent I to provide technical support for the Virginia Information Technology Agency (VITA) Program. Key Responsibilities Resolve technical problems and answer queries via telephone, chat, email, and ticket submissions Diagnose, identify, isolate, and analyze problems using historical database records Maintain and update records and tracking databases while alerting management to recurring issues Required Qualifications US Citizen able to pass background checks AA Degree in a related discipline or High School equivalent with up to two years of related experience Minimum 6 months of experience in computer hardware/software support Experience with help desk software and troubleshooting hardware/software issues Preferred technical certifications such as Security+, Net+, MCP, MCSE, or CompTIA certifications
A company is looking for a Help Desk Agent I to provide technical support for the Virginia Information Technology Agency (VITA) Program.
Key Responsibilities
Resolve technical problems and answer queries via telephone, chat, email, and ticket submissions
Diagnose, identify, isolate, and analyze problems using historical database records
Maintain and update records and tracking databases while alerting management to recurring issues
Required Qualifications
US Citizen able to pass background checks
AA Degree in a related discipline or High School equivalent with up to two years of related experience
Minimum 6 months of experience in computer hardware/software support
Experience with help desk software and troubleshooting hardware/software issues
Preferred technical certifications such as Security+, Net+, MCP, MCSE, or CompTIA certifications