Help Desk Manager

A company is looking for a Help Desk Manager to oversee and support end users across multiple locations. Key Responsibilities: Lead and manage the Help Desk team, providing training and support Analyze Help Desk performance, identify issues, and implement solutions Oversee IT asset lifecycle management and ensure effective resolution of support requests Required Qualifications: 5+ years of experience supporting remote users in enterprise environments 3+ years of experience managing IT support teams Bachelor's Degree in IT or related field preferred Strong expertise in Microsoft 365 technologies Familiarity with ITIL service management best practices

Mar 17, 2025 - 22:06

A company is looking for a Help Desk Manager to oversee and support end users across multiple locations. Key Responsibilities: Lead and manage the Help Desk team, providing training and support Analyze Help Desk performance, identify issues, and implement solutions Oversee IT asset lifecycle management and ensure effective resolution of support requests Required Qualifications: 5+ years of experience supporting remote users in enterprise environments 3+ years of experience managing IT support teams Bachelor's Degree in IT or related field preferred Strong expertise in Microsoft 365 technologies Familiarity with ITIL service management best practices