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Help Desk Manager with Clearance
A company is looking for a Help Desk Manager with Active Secret Clearance. Key Responsibilities Manage 24/7 Help Desk operations and personnel Ensure 30-minute response times for user inquiries Oversee incident, event, problem, request fulfillment, and access management activities Required Qualifications ITIL Foundation Certification strongly preferred Minimum 5 years of experience leading Help Desk teams in a DoD environment Bachelor's degree or equivalent experience
A company is looking for a Help Desk Manager with Active Secret Clearance.
Key Responsibilities
Manage 24/7 Help Desk operations and personnel
Ensure 30-minute response times for user inquiries
Oversee incident, event, problem, request fulfillment, and access management activities
Required Qualifications
ITIL Foundation Certification strongly preferred
Minimum 5 years of experience leading Help Desk teams in a DoD environment
Bachelor's degree or equivalent experience
