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Helpdesk Technician Level II
A company is looking for a Helpdesk Technician Level II (Fri-Tues schedule). Key Responsibilities Provide exceptional customer support and troubleshoot client requests involving IT systems, hardware, and software Offer day-to-day operational support for various systems, including desktop and server operating systems, Microsoft Office 365, and networking devices Assist with onboarding/offboarding clients and maintain documentation for internal and client systems Required Qualifications, Training, and Education Minimum 2+ years working for a Managed Service Provider (MSP) At least 5+ years of experience in an IT Helpdesk role using remote support tools Experience with helpdesk ticketing systems and Remote Monitoring and Management (RMM) tools Strong knowledge of Microsoft Windows, Office 365, and Azure administration Moderate networking experience including remote configuration and troubleshooting
A company is looking for a Helpdesk Technician Level II (Fri-Tues schedule).
Key Responsibilities
Provide exceptional customer support and troubleshoot client requests involving IT systems, hardware, and software
Offer day-to-day operational support for various systems, including desktop and server operating systems, Microsoft Office 365, and networking devices
Assist with onboarding/offboarding clients and maintain documentation for internal and client systems
Required Qualifications, Training, and Education
Minimum 2+ years working for a Managed Service Provider (MSP)
At least 5+ years of experience in an IT Helpdesk role using remote support tools
Experience with helpdesk ticketing systems and Remote Monitoring and Management (RMM) tools
Strong knowledge of Microsoft Windows, Office 365, and Azure administration
Moderate networking experience including remote configuration and troubleshooting