Helpdesk Technician Level II
A company is looking for a Helpdesk Technician Level II (Hybrid). Key Responsibilities Provide exceptional customer support in a fast-paced remote Managed Services Practice Troubleshoot and resolve client requests involving end-user hardware, software, and cloud services Assist with onboarding and offboarding of clients, systems, and users while maintaining documentation and support for IT systems Required Qualifications, Training, and Education Minimum 2+ years working for a Managed Service Provider (MSP) Minimum of 5+ years' experience in an Information Technology Helpdesk using remote support tools Experience with Microsoft Windows desktop and server operating systems Proficiency with Microsoft Office 365 / Azure administration Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
A company is looking for a Helpdesk Technician Level II (Hybrid).
Key Responsibilities
Provide exceptional customer support in a fast-paced remote Managed Services Practice
Troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
Assist with onboarding and offboarding of clients, systems, and users while maintaining documentation and support for IT systems
Required Qualifications, Training, and Education
Minimum 2+ years working for a Managed Service Provider (MSP)
Minimum of 5+ years' experience in an Information Technology Helpdesk using remote support tools
Experience with Microsoft Windows desktop and server operating systems
Proficiency with Microsoft Office 365 / Azure administration
Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
