How to File a Housing Disrepair Claim: A Step-by-Step Guide

May 5, 2025 - 11:00

When tenants encounter issues with their living conditions, such as damp and mould, water leaks, or a broken heating system, it can be incredibly frustrating. Many tenants often don't know their rights or how to get the repairs they need. Fortunately, tenants have legal protections in place to ensure that landlords maintain their properties in a habitable condition. If your landlord fails to address these issues, you may have the right to file a housing disrepair claim.

In this guide, we will walk you through the process of filing a housing disrepair claim, step by step. Whether you're dealing with broken windows, pests, or structural damage, you can take action to ensure your living space is safe and livable.

1. Know Your Rights as a Tenant

Before you take any action, it's important to know your rights. As a tenant, you have the right to live in a safe and habitable home. Your landlord is legally responsible for maintaining the property and ensuring it’s free from disrepair. Common disrepair issues include:

Damp and mould
Water leaks
Pest infestations
Broken heating systems
Damaged doors and windows

If your landlord neglects repairs and fails to fix these issues, you may be eligible to make a housing disrepair claim. It’s essential to understand that your landlord is legally obligated to resolve these problems within a reasonable time frame.

2. Document the Damage

The first step in making a housing disrepair claim is to document the damage. Keep detailed records of all the issues you’re experiencing, including taking photographs or videos of the disrepair. This evidence will play a key role in supporting your claim.

In addition to visual proof, keep track of any communication with your landlord regarding the issue. If you have notified them about the disrepair in writing or by email, this will be valuable evidence. The more documentation you have, the stronger your case will be when seeking compensation for housing disrepair.

3. Report the Disrepair to Your Landlord

Once you’ve documented the damage, report the disrepair to your landlord or property management company. Legally, they are required to address the issue within a reasonable time frame, usually within 14 days. If they fail to act, it may be time to escalate your claim.

Make sure to follow up with your landlord if they don’t respond within a reasonable period. You should always keep records of any communication you have with your landlord, including dates, emails, and letters.

If the landlord still does not take action, you may want to consult a professional to help with the next steps. For example, our team at Housing Disrepair Team can help you with every step of the process, including assessing your claim, dealing with the landlord, and seeking compensation on your behalf.

4. Seek Legal Advice

If your landlord fails to fix the issues or refuses to cooperate, it may be time to seek legal advice. A housing disrepair solicitor or a claims management company like Housing Disrepair Team can help you navigate the legal process. Our experienced team specializes in housing disrepair claims and can help you pursue compensation for your inconvenience and the damage caused by disrepair.

You may be entitled to compensation for any harm caused by the disrepair, such as health issues, emotional distress, or even financial loss. By consulting with an expert, you can better understand your legal rights and whether you're entitled to compensation.

At Housing Disrepair Team, we provide free consultations to tenants experiencing disrepair problems. We’ll assess your situation and advise you on the best course of action.

5. File a Compensation Claim for Housing Disrepair

If you decide to pursue a claim, you can file a compensation claim for housing disrepair. This involves submitting a formal complaint to your landlord or their insurance company. If the landlord refuses to address the disrepair, the next step is to file a claim in court.

You can either handle the claim on your own or work with a claims management company, like Housing Disrepair Team. Our team of experts can help you prepare your case, ensure that all documentation is in order, and represent you in court if necessary.

6. Understand the Compensation You Could Receive

If your housing disrepair claim is successful, you may be entitled to compensation. Compensation can cover various aspects, including:

The cost of repairs
Loss of enjoyment of your home (if you’ve had to live in poor conditions)
Personal injury claims (for health issues caused by disrepair)
Financial losses (if you had to pay for temporary accommodation)

The amount of compensation you can receive will depend on the extent of the disrepair and the impact it has had on your health, safety, and wellbeing.

7. Stay in Touch with Your Lawyer or Claims Management Company

Throughout the claims process, it’s essential to maintain regular communication with your lawyer or claims management company. They will keep you updated on the progress of your claim and any legal deadlines that may apply.

At Housing Disrepair Team, we pride ourselves on providing our clients with clear and transparent communication. We are committed to helping you get the compensation you deserve for your housing disrepair issues.

Conclusion

Filing a housing disrepair claim can be a complex process, but with the right steps and expert support, you can successfully resolve your issues and get the compensation you deserve. Whether you’re dealing with damp and mould, water leaks, or broken heating systems, don’t hesitate to reach out to professionals who can help.

If you are struggling with disrepair issues in your home, contact Housing Disrepair Team today. Our expert team is here to support tenants like you in securing a safe and habitable living environment, along with any compensation you’re entitled to for the inconvenience and damages caused.