IT Contact Center Manager

A company is looking for a Manager IT Contact Center (Remote). Key Responsibilities Provide direction and oversight to IT projects and products, managing project tasks and schedules Establish and monitor expectations to achieve company goals, managing staff performance and training Direct programming and business analysis activities, facilitating system modifications and understanding technology roadmaps Required Qualifications Bachelor's Degree and 6 years of experience in applications development, applications analysis, or systems engineering, OR High School Diploma or GED and 10 years of experience in applications development, applications analysis, or systems engineering Hands-on experience with Five9 and Genesys pure connect preferred 2+ years of experience migrating contact center platforms Knowledge of Standard Development Life Cycles (like Waterfall or Agile) and system/data design

Apr 1, 2025 - 02:59

A company is looking for a Manager IT Contact Center (Remote). Key Responsibilities Provide direction and oversight to IT projects and products, managing project tasks and schedules Establish and monitor expectations to achieve company goals, managing staff performance and training Direct programming and business analysis activities, facilitating system modifications and understanding technology roadmaps Required Qualifications Bachelor's Degree and 6 years of experience in applications development, applications analysis, or systems engineering, OR High School Diploma or GED and 10 years of experience in applications development, applications analysis, or systems engineering Hands-on experience with Five9 and Genesys pure connect preferred 2+ years of experience migrating contact center platforms Knowledge of Standard Development Life Cycles (like Waterfall or Agile) and system/data design