IT Service Management Director

A company is looking for a Director of IT Service Management. Key Responsibilities Oversee Major Incident, Problem, and Change Management functions to ensure operational excellence Leverage data analytics for continuous improvement and trend identification in service delivery Provide leadership and training opportunities for team members while monitoring performance and compliance Required Qualifications 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) 7+ years of experience in IT Support, specifically within Technology Operations Centers Experience with IT Major Incident, Change, and Problem Management systems and processes 3+ years of supervisory, managerial, or demonstrated leadership experience Proven ability to implement process improvements and reduce operational risk

Apr 15, 2025 - 18:06

A company is looking for a Director of IT Service Management. Key Responsibilities Oversee Major Incident, Problem, and Change Management functions to ensure operational excellence Leverage data analytics for continuous improvement and trend identification in service delivery Provide leadership and training opportunities for team members while monitoring performance and compliance Required Qualifications 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) 7+ years of experience in IT Support, specifically within Technology Operations Centers Experience with IT Major Incident, Change, and Problem Management systems and processes 3+ years of supervisory, managerial, or demonstrated leadership experience Proven ability to implement process improvements and reduce operational risk