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IT Service Desk Analyst
A company is looking for an IT Service Desk Analyst (Contractor). Key Responsibilities: Provide hands-on and remote technical support to end-users, resolving L1 and L2 IT Service Desk-related issues Collaborate with IT teams for complex problem escalation and support project testing and deployment Assist with hardware inventory management and application provisioning for new equipment Required Qualifications: High school diploma or higher (associate's or bachelor's degree in IT or related field preferred) 1-2 years of experience in a technical support role in a fast-paced environment Knowledge of MacOS and Windows operating systems, with hardware troubleshooting experience Experience with cloud-based services and ticketing systems Industry-recognized certifications such as CompTIA A+, Network+, and Security+ are a plus
A company is looking for an IT Service Desk Analyst (Contractor).
Key Responsibilities:
Provide hands-on and remote technical support to end-users, resolving L1 and L2 IT Service Desk-related issues
Collaborate with IT teams for complex problem escalation and support project testing and deployment
Assist with hardware inventory management and application provisioning for new equipment
Required Qualifications:
High school diploma or higher (associate's or bachelor's degree in IT or related field preferred)
1-2 years of experience in a technical support role in a fast-paced environment
Knowledge of MacOS and Windows operating systems, with hardware troubleshooting experience
Experience with cloud-based services and ticketing systems
Industry-recognized certifications such as CompTIA A+, Network+, and Security+ are a plus