IT Service Desk Analyst
A company is looking for an Analyst, Service Desk Support. Key Responsibilities Provide level one support to associates and internal customers through various communication channels Log and manage incidents and requests in ServiceNow, ensuring timely resolution or escalation Create knowledge articles to enhance customer self-service and improve First Call Resolution Required Qualifications Minimum of 3 years of experience in a Service Desk or similar environment Experience with TalkDesk and ServiceNow ITSM 4 years of college or equivalent experience preferred but not required IT Service Management (ITSM v3) or ITIL Certification preferred Proficient with Microsoft Office365 tools
A company is looking for an Analyst, Service Desk Support.
Key Responsibilities
Provide level one support to associates and internal customers through various communication channels
Log and manage incidents and requests in ServiceNow, ensuring timely resolution or escalation
Create knowledge articles to enhance customer self-service and improve First Call Resolution
Required Qualifications
Minimum of 3 years of experience in a Service Desk or similar environment
Experience with TalkDesk and ServiceNow ITSM
4 years of college or equivalent experience preferred but not required
IT Service Management (ITSM v3) or ITIL Certification preferred
Proficient with Microsoft Office365 tools
