Japanese Speaking Product Expert

A company is looking for a Product Expert (L2) - Japanese Speaking. Key Responsibilities: Develop an in-depth knowledge of the platforms and provide advanced-level support to Japanese-speaking customers Diagnose and resolve escalated customer issues, collaborating with internal teams for effective solutions Maintain detailed documentation of troubleshooting steps and best practices in both Japanese and English Required Qualifications: Fluent in Japanese (native or near-native) with excellent English proficiency Experience in supporting Japanese customers with an understanding of cultural nuances Strong technical aptitude with experience in SaaS platforms and troubleshooting Previous experience in an L2 support role handling escalations and complex issues Comfortable working with cross-functional teams in a global organization

Mar 10, 2025 - 02:31

A company is looking for a Product Expert (L2) - Japanese Speaking. Key Responsibilities: Develop an in-depth knowledge of the platforms and provide advanced-level support to Japanese-speaking customers Diagnose and resolve escalated customer issues, collaborating with internal teams for effective solutions Maintain detailed documentation of troubleshooting steps and best practices in both Japanese and English Required Qualifications: Fluent in Japanese (native or near-native) with excellent English proficiency Experience in supporting Japanese customers with an understanding of cultural nuances Strong technical aptitude with experience in SaaS platforms and troubleshooting Previous experience in an L2 support role handling escalations and complex issues Comfortable working with cross-functional teams in a global organization