Knowledge Operations Team Lead

A company is looking for a Knowledge Operations Team Lead to oversee the Knowledge Operations team and manage content quality and team performance. Key Responsibilities Audit written content and ensure it meets publication standards Monitor team performance and provide regular feedback to knowledge operations specialists Design and audit knowledge transfer systems for usability and clarity Required Qualifications Demonstrated coaching experience with a track record of developing team members Proven management experience in overseeing a customer service team Strong product and process knowledge to effectively guide the team Experience in setting and achieving SMART goals Ability to adapt to shifting priorities while maintaining quality service

Jun 19, 2025 - 00:20

A company is looking for a Knowledge Operations Team Lead to oversee the Knowledge Operations team and manage content quality and team performance. Key Responsibilities Audit written content and ensure it meets publication standards Monitor team performance and provide regular feedback to knowledge operations specialists Design and audit knowledge transfer systems for usability and clarity Required Qualifications Demonstrated coaching experience with a track record of developing team members Proven management experience in overseeing a customer service team Strong product and process knowledge to effectively guide the team Experience in setting and achieving SMART goals Ability to adapt to shifting priorities while maintaining quality service