Lead IT Support Engineer
A company is looking for a Lead IT Support Engineer to ensure the operational availability of mission-critical applications. Key Responsibilities Provide advanced Tier 2 and Tier 3 support to resolve operational issues in line with SLAs Conduct root cause analyses and implement technical solutions for system reliability Mentor team members and collaborate with internal departments and external vendors to enhance application performance Required Qualifications Bachelor's degree or equivalent experience 5+ years of relevant experience in support engineering or a related IT role Experience supporting enterprise applications and developing complex solutions Familiarity with hospitality technologies such as Hotel and POS systems Strong troubleshooting skills across multiple platforms
A company is looking for a Lead IT Support Engineer to ensure the operational availability of mission-critical applications.
Key Responsibilities
Provide advanced Tier 2 and Tier 3 support to resolve operational issues in line with SLAs
Conduct root cause analyses and implement technical solutions for system reliability
Mentor team members and collaborate with internal departments and external vendors to enhance application performance
Required Qualifications
Bachelor's degree or equivalent experience
5+ years of relevant experience in support engineering or a related IT role
Experience supporting enterprise applications and developing complex solutions
Familiarity with hospitality technologies such as Hotel and POS systems
Strong troubleshooting skills across multiple platforms
