Life Services Manager

A company is looking for a Manager, Life Services to lead a team of Customer Service Representatives and enhance customer service delivery. Key Responsibilities Oversee day-to-day operations and continuously improve business processes and service standards Provide hands-on support and guidance to team members, handling escalated situations Develop metrics and performance expectations while promoting accountability and recognition within the team Required Qualifications College degree strongly preferred 5-7 years of experience in the insurance industry, with at least 2 years in a leadership role Strong leadership skills and a passion for customer service Ability to drive positive change and foster a collaborative team environment Demonstrated understanding of daily production tasks and processes

Mar 6, 2025 - 19:33

A company is looking for a Manager, Life Services to lead a team of Customer Service Representatives and enhance customer service delivery. Key Responsibilities Oversee day-to-day operations and continuously improve business processes and service standards Provide hands-on support and guidance to team members, handling escalated situations Develop metrics and performance expectations while promoting accountability and recognition within the team Required Qualifications College degree strongly preferred 5-7 years of experience in the insurance industry, with at least 2 years in a leadership role Strong leadership skills and a passion for customer service Ability to drive positive change and foster a collaborative team environment Demonstrated understanding of daily production tasks and processes