Managed Services Delivery Manager

A company is looking for a Service Delivery Manager. Key Responsibilities Oversee customer support ownership and resource management for Managed Services Act as a liaison between branch operations and central service desk, ensuring effective communication and support Lead operational metrics reviews and participate in account planning and strategic guidance Required Qualifications and Education Experience in managed services operations and IT service management Familiarity with CRM utilization and ITIL-based service methodology Ability to communicate effectively with various customer levels, including C-level executives Strong service development and sales methodology experience Proven ability to build relationships with cross-functional teams

Mar 19, 2025 - 21:20

A company is looking for a Service Delivery Manager. Key Responsibilities Oversee customer support ownership and resource management for Managed Services Act as a liaison between branch operations and central service desk, ensuring effective communication and support Lead operational metrics reviews and participate in account planning and strategic guidance Required Qualifications and Education Experience in managed services operations and IT service management Familiarity with CRM utilization and ITIL-based service methodology Ability to communicate effectively with various customer levels, including C-level executives Strong service development and sales methodology experience Proven ability to build relationships with cross-functional teams