Managed Services Delivery Manager
A company is looking for a Service Delivery Manager.
Key Responsibilities
Oversee customer support ownership and resource management for Managed Services
Act as a liaison between branch operations and central service desk, ensuring effective communication and support
Lead operational metrics reviews and participate in account planning and strategic guidance
Required Qualifications and Education
Experience in managed services operations and IT service management
Familiarity with CRM utilization and ITIL-based service methodology
Ability to communicate effectively with various customer levels, including C-level executives
Strong service development and sales methodology experience
Proven ability to build relationships with cross-functional teams
A company is looking for a Service Delivery Manager.
Key Responsibilities
Oversee customer support ownership and resource management for Managed Services
Act as a liaison between branch operations and central service desk, ensuring effective communication and support
Lead operational metrics reviews and participate in account planning and strategic guidance
Required Qualifications and Education
Experience in managed services operations and IT service management
Familiarity with CRM utilization and ITIL-based service methodology
Ability to communicate effectively with various customer levels, including C-level executives
Strong service development and sales methodology experience
Proven ability to build relationships with cross-functional teams