Manager of Continuous Improvement

A company is looking for a Manager of Continuous Improvement. Key Responsibilities: Lead and manage Continuous Improvement Associates, establishing clear expectations for initiatives Create policies and protocols that ensure a high-quality experience for contacts and counselors Collaborate with department leaders to maintain consistent standards and evaluate the effectiveness of resources Required Qualifications: Master's degree in Public Health or a related field Proficiency in Zendesk and Salesforce, with relevant experience in content management and ticketing processes At least 2 years of experience writing policies and protocols for crisis intervention Experience in healthcare or behavioral health settings, particularly with diverse populations Experience leading and developing teams, with strong planning and problem-solving skills

Jun 10, 2025 - 23:50

A company is looking for a Manager of Continuous Improvement. Key Responsibilities: Lead and manage Continuous Improvement Associates, establishing clear expectations for initiatives Create policies and protocols that ensure a high-quality experience for contacts and counselors Collaborate with department leaders to maintain consistent standards and evaluate the effectiveness of resources Required Qualifications: Master's degree in Public Health or a related field Proficiency in Zendesk and Salesforce, with relevant experience in content management and ticketing processes At least 2 years of experience writing policies and protocols for crisis intervention Experience in healthcare or behavioral health settings, particularly with diverse populations Experience leading and developing teams, with strong planning and problem-solving skills