Member Experience Associate

A company is looking for a Member Experience Associate to provide support and service to members. Key Responsibilities Deliver compassionate, patient-focused customer service through various communication channels Run health insurance checks to determine member eligibility and potential cost share Schedule and confirm appointments, ensuring accuracy and efficiency Required Qualifications, Training, and Education 6+ months of experience in customer service, call centers, healthcare support, or similar roles Comfortable using phone systems, Google Suite, Slack, and customer management platforms Ability to take ownership of tasks and manage time effectively in a remote environment A warm personality that fosters trust and builds relationships Experience working with seniors or in a healthcare-related role is preferred

Mar 12, 2025 - 16:03

A company is looking for a Member Experience Associate to provide support and service to members. Key Responsibilities Deliver compassionate, patient-focused customer service through various communication channels Run health insurance checks to determine member eligibility and potential cost share Schedule and confirm appointments, ensuring accuracy and efficiency Required Qualifications, Training, and Education 6+ months of experience in customer service, call centers, healthcare support, or similar roles Comfortable using phone systems, Google Suite, Slack, and customer management platforms Ability to take ownership of tasks and manage time effectively in a remote environment A warm personality that fosters trust and builds relationships Experience working with seniors or in a healthcare-related role is preferred