Member Experience Associate
A company is looking for a Member Experience Associate to provide exceptional support and service to its members. Key Responsibilities Deliver compassionate, patient-focused customer service through phone, email, and SMS chat Run health insurance checks to determine member eligibility and potential cost share Schedule and confirm appointments, ensuring accuracy and efficiency Required Qualifications 6+ months of experience in customer service, call centers, healthcare support, or similar roles Comfortable using phone systems, Google Suite, Slack, and customer management platforms Ability to manage time effectively in a remote environment A warm personality that fosters trust and builds relationships Experience working with seniors or in a healthcare-related role is preferred
A company is looking for a Member Experience Associate to provide exceptional support and service to its members.
Key Responsibilities
Deliver compassionate, patient-focused customer service through phone, email, and SMS chat
Run health insurance checks to determine member eligibility and potential cost share
Schedule and confirm appointments, ensuring accuracy and efficiency
Required Qualifications
6+ months of experience in customer service, call centers, healthcare support, or similar roles
Comfortable using phone systems, Google Suite, Slack, and customer management platforms
Ability to manage time effectively in a remote environment
A warm personality that fosters trust and builds relationships
Experience working with seniors or in a healthcare-related role is preferred
