Non-Clinical Operations Supervisor

A company is looking for a Supervisor Engagement Center Non Clinical Operations. Key Responsibilities Supervises daily activities of unlicensed team members to ensure quality and productivity standards are met Collaborates with quality and training departments to develop and implement necessary resources and training for team member success Identifies opportunities for operational improvement and executes plans to support departmental and organizational goals Required Qualifications Associate degree in Business or equivalent experience Typically requires 5 years of experience in a contact center, call center, or customer service environment Experience in human resource responsibilities including coaching and performance reviews Ability to collaborate with various internal and external partners Understanding of organizational policies and regulatory requirements

Mar 6, 2025 - 16:28

A company is looking for a Supervisor Engagement Center Non Clinical Operations. Key Responsibilities Supervises daily activities of unlicensed team members to ensure quality and productivity standards are met Collaborates with quality and training departments to develop and implement necessary resources and training for team member success Identifies opportunities for operational improvement and executes plans to support departmental and organizational goals Required Qualifications Associate degree in Business or equivalent experience Typically requires 5 years of experience in a contact center, call center, or customer service environment Experience in human resource responsibilities including coaching and performance reviews Ability to collaborate with various internal and external partners Understanding of organizational policies and regulatory requirements