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Outbound Member Services Advocate
A company is looking for an Outbound Member Services Advocate. Key Responsibilities Educate members on products, policies, and procedures through various communication methods Act as a resource for complex issues, coordinating research and resolution efforts Maintain documentation for tracking and reporting purposes, and set daily goals for issue resolution Qualifications Required: High School Degree or equivalent Preferred: Bachelor's degree or equivalent relevant work experience Required: 2-4 years of experience in a Member Experience team or similar role Solid knowledge of health plan products and processes Preferred: Knowledge of medical terminology
A company is looking for an Outbound Member Services Advocate.
Key Responsibilities
Educate members on products, policies, and procedures through various communication methods
Act as a resource for complex issues, coordinating research and resolution efforts
Maintain documentation for tracking and reporting purposes, and set daily goals for issue resolution
Qualifications
Required: High School Degree or equivalent
Preferred: Bachelor's degree or equivalent relevant work experience
Required: 2-4 years of experience in a Member Experience team or similar role
Solid knowledge of health plan products and processes
Preferred: Knowledge of medical terminology
