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Process Analyst
A company is looking for a Process Analyst (Customer Support). Key Responsibilities Design and implement process improvements to enhance customer satisfaction and operational efficiency Create and maintain formalized workflow documentation for customer support agents Collaborate with cross-functional teams to align process improvements with organizational goals Required Qualifications Bachelor's degree in a relevant field such as Math, Engineering, Business Administration, or Operations Management Proven experience in customer support operations and process analysis Familiarity with customer support systems and CRM tools Proficient in process modeling techniques and tools Strong analytical skills to interpret data and provide insights
A company is looking for a Process Analyst (Customer Support).
Key Responsibilities
Design and implement process improvements to enhance customer satisfaction and operational efficiency
Create and maintain formalized workflow documentation for customer support agents
Collaborate with cross-functional teams to align process improvements with organizational goals
Required Qualifications
Bachelor's degree in a relevant field such as Math, Engineering, Business Administration, or Operations Management
Proven experience in customer support operations and process analysis
Familiarity with customer support systems and CRM tools
Proficient in process modeling techniques and tools
Strong analytical skills to interpret data and provide insights