Product Support Engineer Lead
A company is looking for a Product Support Engineer Lead. Key Responsibilities Lead and mentor a team of product support specialists Manage day-to-day support operations and workflows Collaborate with engineering and product teams to resolve product issues Required Qualifications Bachelor's degree in Computer Science or a related field Proven experience in a technical support lead or manager position Experience with administration of support ticketing systems Knowledge of software development lifecycle Proficiency with Metabase reporting
A company is looking for a Product Support Engineer Lead.
Key Responsibilities
Lead and mentor a team of product support specialists
Manage day-to-day support operations and workflows
Collaborate with engineering and product teams to resolve product issues
Required Qualifications
Bachelor's degree in Computer Science or a related field
Proven experience in a technical support lead or manager position
Experience with administration of support ticketing systems
Knowledge of software development lifecycle
Proficiency with Metabase reporting
