Product Support Representative

A company is looking for a Product Support Associate to provide customer-focused technical support. Key Responsibilities Serve as the Tier 1 point of contact for end user concerns and questions Assess problems by obtaining and examining relevant information Document actions taken and outcomes in the customer service platform Required Qualifications 2+ years' experience in software support or customer service roles Technical adaptability and ability to learn new software easily Experience with software troubleshooting Comfortable using reporting tools and investigative resources Must be a US-based resident or citizen

Feb 11, 2025 - 23:02
 0
Product Support Representative
A company is looking for a Product Support Associate to provide customer-focused technical support. Key Responsibilities Serve as the Tier 1 point of contact for end user concerns and questions Assess problems by obtaining and examining relevant information Document actions taken and outcomes in the customer service platform Required Qualifications 2+ years' experience in software support or customer service roles Technical adaptability and ability to learn new software easily Experience with software troubleshooting Comfortable using reporting tools and investigative resources Must be a US-based resident or citizen