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Product Support Representative
A company is looking for a Product Support Associate to provide customer-focused technical support. Key Responsibilities Serve as the Tier 1 point of contact for end user concerns and questions Assess problems by obtaining and examining relevant information Document actions taken and outcomes in the customer service platform Required Qualifications 2+ years' experience in software support or customer service roles Technical adaptability and ability to learn new software easily Experience with software troubleshooting Comfortable using reporting tools and investigative resources Must be a US-based resident or citizen
A company is looking for a Product Support Associate to provide customer-focused technical support.
Key Responsibilities
Serve as the Tier 1 point of contact for end user concerns and questions
Assess problems by obtaining and examining relevant information
Document actions taken and outcomes in the customer service platform
Required Qualifications
2+ years' experience in software support or customer service roles
Technical adaptability and ability to learn new software easily
Experience with software troubleshooting
Comfortable using reporting tools and investigative resources
Must be a US-based resident or citizen