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Product Support Specialist
A company is looking for a Product Support Representative to assist customers with technology and product usage. Key Responsibilities Assist customers via live chat, phone, and email to enhance product knowledge and resolve issues Engage with leads and existing customers to promote product adoption and usage Collaborate with the success team to onboard new clients and maintain internal knowledge bases Required Qualifications 3+ years of SaaS support experience Prior legal experience or a commitment to self-guided learning about the law Ability to thrive in a fast-paced environment Strong technical aptitude and adaptability to new technologies Demonstrated teamwork and collaboration skills
A company is looking for a Product Support Representative to assist customers with technology and product usage.
Key Responsibilities
Assist customers via live chat, phone, and email to enhance product knowledge and resolve issues
Engage with leads and existing customers to promote product adoption and usage
Collaborate with the success team to onboard new clients and maintain internal knowledge bases
Required Qualifications
3+ years of SaaS support experience
Prior legal experience or a commitment to self-guided learning about the law
Ability to thrive in a fast-paced environment
Strong technical aptitude and adaptability to new technologies
Demonstrated teamwork and collaboration skills
