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Production Support Senior Associate
A company is looking for a Production Support, Senior Associate to join their Software Support team in a remote capacity. Key Responsibilities: Coordinate and execute customer onboarding processes to ensure smooth transitions to services Create and maintain comprehensive documentation related to troubleshooting procedures and support processes Collaborate with cross-functional teams to address and resolve customer issues Required Qualifications: Bachelor's degree At least 3 years of system engineering experience At least 2 years of software troubleshooting or customer support experience Experience with public cloud technologies 1+ years of experience using monitoring tools
A company is looking for a Production Support, Senior Associate to join their Software Support team in a remote capacity.
Key Responsibilities:
Coordinate and execute customer onboarding processes to ensure smooth transitions to services
Create and maintain comprehensive documentation related to troubleshooting procedures and support processes
Collaborate with cross-functional teams to address and resolve customer issues
Required Qualifications:
Bachelor's degree
At least 3 years of system engineering experience
At least 2 years of software troubleshooting or customer support experience
Experience with public cloud technologies
1+ years of experience using monitoring tools