Senior Customer Service Representative

A company is looking for a Senior Representative, Customer Service Operations - Government. Key Responsibilities Takes a proactive approach in preventing customer issues Communicates with customers through email, inbound and outbound phone calls Generates customer reports and collaborates with internal departments to resolve customer issues Required Qualifications 3-6 years of experience preferred High School Diploma, GED, or equivalent work experience preferred In-depth knowledge in a technical or specialty area Ability to apply advanced skills to resolve complex problems independently Experience in providing guidance or technical assistance to less experienced team members

Feb 10, 2025 - 16:48

A company is looking for a Senior Representative, Customer Service Operations - Government. Key Responsibilities Takes a proactive approach in preventing customer issues Communicates with customers through email, inbound and outbound phone calls Generates customer reports and collaborates with internal departments to resolve customer issues Required Qualifications 3-6 years of experience preferred High School Diploma, GED, or equivalent work experience preferred In-depth knowledge in a technical or specialty area Ability to apply advanced skills to resolve complex problems independently Experience in providing guidance or technical assistance to less experienced team members