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Production Support Specialist
A company is looking for a Production Support Specialist to ensure the stability and availability of mission-critical production systems. Key Responsibilities Monitor and manage the health and stability of production systems Lead SWAT calls during high-priority incidents and manage the incident ticketing process Coordinate with cross-functional teams to restore service levels and assist in disaster recovery activities Required Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field 6+ years of experience in production support, including on-prem and cloud-based systems management Hands-on experience with production support tools such as Splunk and Datadog Expertise in managing APIs, message queuing, and microservices architectures Experience with cloud platforms like AWS, Azure, or Google Cloud
A company is looking for a Production Support Specialist to ensure the stability and availability of mission-critical production systems.
Key Responsibilities
Monitor and manage the health and stability of production systems
Lead SWAT calls during high-priority incidents and manage the incident ticketing process
Coordinate with cross-functional teams to restore service levels and assist in disaster recovery activities
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field
6+ years of experience in production support, including on-prem and cloud-based systems management
Hands-on experience with production support tools such as Splunk and Datadog
Expertise in managing APIs, message queuing, and microservices architectures
Experience with cloud platforms like AWS, Azure, or Google Cloud