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Public Trust Salesforce Agent
A company is looking for a DOE Salesforce Agent. Key Responsibilities Provide front line technical support to remote users via calls, email, and online service requests Utilize technical skills and knowledgebase to analyze and diagnose customer issues Document issues and troubleshooting steps for escalation and audit purposes Required Qualifications High school diploma or equivalent Must be a U.S. Citizen and able to obtain a Public Trust clearance Knowledge of IT support best practices 1-3 years of relevant experience in a customer service/support environment preferred Experience with common software and operating systems
A company is looking for a DOE Salesforce Agent.
Key Responsibilities
Provide front line technical support to remote users via calls, email, and online service requests
Utilize technical skills and knowledgebase to analyze and diagnose customer issues
Document issues and troubleshooting steps for escalation and audit purposes
Required Qualifications
High school diploma or equivalent
Must be a U.S. Citizen and able to obtain a Public Trust clearance
Knowledge of IT support best practices
1-3 years of relevant experience in a customer service/support environment preferred
Experience with common software and operating systems