Quality Assurance Supervisor

A company is looking for a Quality Assurance Supervisor for the Ambulatory Contact Center. Key Responsibilities Develop and implement coaching plans and quality assurance processes, including monitoring and assessing key performance indicators Collaborate with other departments to identify and implement process improvements for customer satisfaction and operational efficiency Provide ongoing training and coaching to frontline staff while ensuring accountability for performance metrics Required Qualifications 2-3 years of Contact Center experience in a supervisory role required 1-2 years of Healthcare experience strongly preferred Bachelor's Degree in Business Administration and Management preferred, with consideration for experience in lieu of a degree Quality Assurance supervisor experience strongly preferred Proficiency in Microsoft Office Suite and Contact Center Software

Jun 19, 2025 - 06:10

A company is looking for a Quality Assurance Supervisor for the Ambulatory Contact Center. Key Responsibilities Develop and implement coaching plans and quality assurance processes, including monitoring and assessing key performance indicators Collaborate with other departments to identify and implement process improvements for customer satisfaction and operational efficiency Provide ongoing training and coaching to frontline staff while ensuring accountability for performance metrics Required Qualifications 2-3 years of Contact Center experience in a supervisory role required 1-2 years of Healthcare experience strongly preferred Bachelor's Degree in Business Administration and Management preferred, with consideration for experience in lieu of a degree Quality Assurance supervisor experience strongly preferred Proficiency in Microsoft Office Suite and Contact Center Software