Quality Assurance Supervisor

A company is looking for a Supervisor-Quality Assurance. Key Responsibilities Oversees the auditing processes and daily operations of quality auditors to ensure compliance with standards Provides coaching and feedback to auditors, analyzes audit performance, and prepares reports on findings Collaborates with cross-functional teams to implement corrective actions and drive quality improvements Required Qualifications Bachelor's Degree required Four (4) plus years of relevant experience Up to one (1) year of leadership responsibility Strong knowledge of call auditing practices and quality assurance standards Proficiency in Microsoft Office, Excel, and Access

Mar 5, 2025 - 00:14

A company is looking for a Supervisor-Quality Assurance. Key Responsibilities Oversees the auditing processes and daily operations of quality auditors to ensure compliance with standards Provides coaching and feedback to auditors, analyzes audit performance, and prepares reports on findings Collaborates with cross-functional teams to implement corrective actions and drive quality improvements Required Qualifications Bachelor's Degree required Four (4) plus years of relevant experience Up to one (1) year of leadership responsibility Strong knowledge of call auditing practices and quality assurance standards Proficiency in Microsoft Office, Excel, and Access