Quality Assurance Supervisor
A company is looking for a Supervisor-Quality Assurance.
Key Responsibilities
Oversees the auditing processes and daily operations of quality auditors to ensure compliance with standards
Provides coaching and feedback to auditors, analyzes audit performance, and prepares reports on findings
Collaborates with cross-functional teams to implement corrective actions and drive quality improvements
Required Qualifications
Bachelor's Degree required
Four (4) plus years of relevant experience
Up to one (1) year of leadership responsibility
Strong knowledge of call auditing practices and quality assurance standards
Proficiency in Microsoft Office, Excel, and Access
A company is looking for a Supervisor-Quality Assurance.
Key Responsibilities
Oversees the auditing processes and daily operations of quality auditors to ensure compliance with standards
Provides coaching and feedback to auditors, analyzes audit performance, and prepares reports on findings
Collaborates with cross-functional teams to implement corrective actions and drive quality improvements
Required Qualifications
Bachelor's Degree required
Four (4) plus years of relevant experience
Up to one (1) year of leadership responsibility
Strong knowledge of call auditing practices and quality assurance standards
Proficiency in Microsoft Office, Excel, and Access