Remote Contact Center Representative

A company is looking for a Contact Center Representative - Evening Remote Customer Service. Key Responsibilities Connect prospective students to admissions offices via warm phone transfers and maintain lead conversion rates Meet established phone and conversion goals while accurately documenting lead data across multiple systems Provide exceptional customer service by managing time effectively and assisting with training and process changes Required Qualifications 3+ years of previous call center/sales experience Experience working in a remote/hybrid role Availability to work Mon-Fri during specified evening hours Proficiency in Microsoft Office and internet navigation Strong phone skills with the ability to build rapport and resolve issues

Apr 30, 2025 - 23:33

A company is looking for a Contact Center Representative - Evening Remote Customer Service. Key Responsibilities Connect prospective students to admissions offices via warm phone transfers and maintain lead conversion rates Meet established phone and conversion goals while accurately documenting lead data across multiple systems Provide exceptional customer service by managing time effectively and assisting with training and process changes Required Qualifications 3+ years of previous call center/sales experience Experience working in a remote/hybrid role Availability to work Mon-Fri during specified evening hours Proficiency in Microsoft Office and internet navigation Strong phone skills with the ability to build rapport and resolve issues