Revenue Cycle Operations Supervisor
A company is looking for a Revenue Cycle Management Operations Supervisor to oversee and enhance call center operations in alignment with client needs. Key Responsibilities Manage day-to-day operations of inbound call centers, focusing on client service and performance metrics Coach and educate agents to improve performance, ensuring adherence to policies and procedures Serve as the primary contact for internal and external inquiries, resolving issues related to patient financial services Required Qualifications Minimum 4 years of experience in denial management/AR collection, Pre-Reg, and Auth in US healthcare Experience managing call center employees in a virtual environment Knowledge of EPIC software and healthcare billing practices High school diploma or GED required; advanced education preferred Availability to work various shifts based on business needs
A company is looking for a Revenue Cycle Management Operations Supervisor to oversee and enhance call center operations in alignment with client needs.
Key Responsibilities
Manage day-to-day operations of inbound call centers, focusing on client service and performance metrics
Coach and educate agents to improve performance, ensuring adherence to policies and procedures
Serve as the primary contact for internal and external inquiries, resolving issues related to patient financial services
Required Qualifications
Minimum 4 years of experience in denial management/AR collection, Pre-Reg, and Auth in US healthcare
Experience managing call center employees in a virtual environment
Knowledge of EPIC software and healthcare billing practices
High school diploma or GED required; advanced education preferred
Availability to work various shifts based on business needs
