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Salesforce Service Cloud Voice Architect
A company is looking for an Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce). Key Responsibilities Participate in client meetings including requirement sessions, system demos, and user acceptance testing Evaluate business processes and identify opportunities for enhancement Translate business requirements into functional specifications and complete configuration within Salesforce Required Qualifications 2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems 2+ years of hands-on configuration experience with Service Cloud Voice and Amazon Connect Practical exposure to Agile methodology and experience writing user stories Highly preferred certifications include Salesforce Administrator and Service Cloud Voice Accreditation Strong skills in data analysis and creating dashboards
A company is looking for an Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce).
Key Responsibilities
Participate in client meetings including requirement sessions, system demos, and user acceptance testing
Evaluate business processes and identify opportunities for enhancement
Translate business requirements into functional specifications and complete configuration within Salesforce
Required Qualifications
2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
2+ years of hands-on configuration experience with Service Cloud Voice and Amazon Connect
Practical exposure to Agile methodology and experience writing user stories
Highly preferred certifications include Salesforce Administrator and Service Cloud Voice Accreditation
Strong skills in data analysis and creating dashboards
