Senior Call Quality Coordinator

A company is looking for a Senior Coordinator - Call Quality & Compliance. Key Responsibilities: Monitor and evaluate calls and case interactions against quality standards Score employee performance accurately and provide constructive feedback Track trends and insights from customer interactions; generate weekly/monthly reports Required Qualifications: High school diploma or equivalent 3+ years of experience in a patient support or hub environment Previous experience with call quality audits and performance monitoring Familiarity with Adverse Event reporting and reconciliation Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Jun 19, 2025 - 19:30

A company is looking for a Senior Coordinator - Call Quality & Compliance. Key Responsibilities: Monitor and evaluate calls and case interactions against quality standards Score employee performance accurately and provide constructive feedback Track trends and insights from customer interactions; generate weekly/monthly reports Required Qualifications: High school diploma or equivalent 3+ years of experience in a patient support or hub environment Previous experience with call quality audits and performance monitoring Familiarity with Adverse Event reporting and reconciliation Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)