Senior Client Services Specialist
A company is looking for a Senior Client Services Specialist to provide elevated support to clients and internal departments. Key Responsibilities Answer incoming calls and chats from clients, documenting each interaction in the ticketing system Effectively troubleshoot and manage support issues, including escalated cases from the Sales team Communicate and demonstrate product usage to clients while maintaining knowledge of company offerings Required Qualifications One year of customer service experience preferred, with call center experience as a plus Associate degree or equivalent experience preferred Ability to manage time effectively and prioritize tasks Proficient in MS Office applications and internet usage Working knowledge of technical and procedural aspects related to client support
A company is looking for a Senior Client Services Specialist to provide elevated support to clients and internal departments.
Key Responsibilities
Answer incoming calls and chats from clients, documenting each interaction in the ticketing system
Effectively troubleshoot and manage support issues, including escalated cases from the Sales team
Communicate and demonstrate product usage to clients while maintaining knowledge of company offerings
Required Qualifications
One year of customer service experience preferred, with call center experience as a plus
Associate degree or equivalent experience preferred
Ability to manage time effectively and prioritize tasks
Proficient in MS Office applications and internet usage
Working knowledge of technical and procedural aspects related to client support
