Customer Support Analyst II

A company is looking for a Customer Support Analyst II - Automation. Key Responsibilities Serve as the primary contact for customers via various communication channels, addressing their needs and resolving issues Collaborate with team members and departments to develop effective solutions for customer inquiries Utilize Salesforce to document customer interactions and contribute to the Customer Support Knowledge Base Required Qualifications BS/BA degree in computer systems or related fields, relevant technical certification, or over one year of customer support experience Ability to work in a fast-paced, dynamic, and collaborative environment Professional demeanor and positive attitude Self-directed with a proactive approach to identifying improvement opportunities Flexibility to work 8-hour shifts within designated Customer Care Center hours

Apr 3, 2025 - 03:02

A company is looking for a Customer Support Analyst II - Automation. Key Responsibilities Serve as the primary contact for customers via various communication channels, addressing their needs and resolving issues Collaborate with team members and departments to develop effective solutions for customer inquiries Utilize Salesforce to document customer interactions and contribute to the Customer Support Knowledge Base Required Qualifications BS/BA degree in computer systems or related fields, relevant technical certification, or over one year of customer support experience Ability to work in a fast-paced, dynamic, and collaborative environment Professional demeanor and positive attitude Self-directed with a proactive approach to identifying improvement opportunities Flexibility to work 8-hour shifts within designated Customer Care Center hours