Senior Cloud Support Engineer

A company is looking for a Sr. Cloud Support Engineer to provide post-implementation support for their Identity as a Service offering. Key Responsibilities: Effectively resolve or assist in resolving customer support issues Keep customers fully updated on the progress of their issues Support the IdentityNow product in client environments and collaborate with various teams to solve issues Required Qualifications: 5-7+ years of support experience At least 2 years of experience working with a SaaS product/service Experience with web technologies such as XML, SAML, SPML/SOAP, and HTML Experience setting up and installing software on Windows and Unix platforms Experience with databases and directories, including LDAP and AD

Apr 4, 2025 - 22:18

A company is looking for a Sr. Cloud Support Engineer to provide post-implementation support for their Identity as a Service offering. Key Responsibilities: Effectively resolve or assist in resolving customer support issues Keep customers fully updated on the progress of their issues Support the IdentityNow product in client environments and collaborate with various teams to solve issues Required Qualifications: 5-7+ years of support experience At least 2 years of experience working with a SaaS product/service Experience with web technologies such as XML, SAML, SPML/SOAP, and HTML Experience setting up and installing software on Windows and Unix platforms Experience with databases and directories, including LDAP and AD