Senior Director of Customer Support

A company is looking for a Sr. Director, Customer Support. Key Responsibilities Set the vision and strategy for a world-class B2B SaaS support organization Own key support metrics and implement improvements in support systems and workflows Lead and develop a high-performing global support team while fostering a customer-first culture Required Qualifications 8+ years in customer support or service leadership, with 3-5+ years in a senior leadership position Proven track record of scaling global support operations in a fast-growth tech company Strong understanding of support metrics, KPIs, and industry benchmarks Experience leading distributed, multicultural teams across regions Comfortable using and implementing modern support technologies and AI tools

Jun 18, 2025 - 16:00

A company is looking for a Sr. Director, Customer Support. Key Responsibilities Set the vision and strategy for a world-class B2B SaaS support organization Own key support metrics and implement improvements in support systems and workflows Lead and develop a high-performing global support team while fostering a customer-first culture Required Qualifications 8+ years in customer support or service leadership, with 3-5+ years in a senior leadership position Proven track record of scaling global support operations in a fast-growth tech company Strong understanding of support metrics, KPIs, and industry benchmarks Experience leading distributed, multicultural teams across regions Comfortable using and implementing modern support technologies and AI tools