Senior Director of Customer Support

A company is looking for a Senior Director, Head of Customer Support. Key Responsibilities Set the vision for exceptional customer support and transform it into a competitive advantage Drive a high-impact roadmap that integrates AI, automation, and human support for personalized experiences Redesign and optimize operational workflows to improve efficiency and service delivery Required Qualifications 8-10+ years of experience in managing and scaling customer operations teams in consumer-tech environments Deep experience in business operations and change management, particularly in optimizing workflows Proficient in analyzing large data sets and translating insights into actionable strategies Experience in leading cross-functional collaboration to drive systems-level improvements Forward-thinking in leveraging AI tools for enhancing customer support efficiency

Apr 15, 2025 - 18:36

A company is looking for a Senior Director, Head of Customer Support. Key Responsibilities Set the vision for exceptional customer support and transform it into a competitive advantage Drive a high-impact roadmap that integrates AI, automation, and human support for personalized experiences Redesign and optimize operational workflows to improve efficiency and service delivery Required Qualifications 8-10+ years of experience in managing and scaling customer operations teams in consumer-tech environments Deep experience in business operations and change management, particularly in optimizing workflows Proficient in analyzing large data sets and translating insights into actionable strategies Experience in leading cross-functional collaboration to drive systems-level improvements Forward-thinking in leveraging AI tools for enhancing customer support efficiency